Refund policy

Substitution Policy

While every effort is made to ensure the product and colour selected will be used, circumstances may arise due to seasonal availability where containers and flower colours and varieties may be substituted with that of the same or higher value and suitability. If the contents vary dramatically the customer will be notified for permission to substitute.

Refund Policy

We will re deliver an item if a complaint is made within the first 24 hours of delivery.  We will be happy to refund if customer is not satisfied with the flower arrangement.

You can always contact us for any return question at hello@annsflowers.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.